Email support
For order updates, design clarifications, and account help.
We reply within one business day.
Dimenl Support
Talk to people who understand manufacturing timelines.
Support hours · Monday to Saturday · 09:30 – 19:30 Indian Standard Time
Whether you need instant quoting guidance, production updates, or strategic planning for upcoming releases, Dimenl’s support desk connects you to the right specialist without the wait.
Primary contact channels
mail@spadeinc.in
Operations hotline
Speak to production coordinators for urgent manufacturing queries.
Available Monday–Saturday, 09:30 – 19:30 IST.
Slack or Teams bridge
Enterprise workspaces can request a shared channel for faster collaboration.
Ideal for multi-programme accounts and vendor-managed inventory.
On-site visits
Schedule audits, PPAP reviews, or project kick-offs at our Bengaluru hub.
Visits are appointment-only for security and machine availability.
How we help
First response SLA
Tickets created via email or web form receive an acknowledgement within 24 business hours.
Production visibility
Active jobs include stage updates (nesting, machining, QC, dispatch) so you always know status before reaching out.
Secure collaboration
Communication histories are tied to each order, ensuring traceability and audit trails for regulated programmes.
Specialist escalation
Engineers, quality leads, and logistics coordinators can join calls when issues require deep domain expertise.
Escalation path
We document every interaction, assign a ticket ID, and keep communication threaded. Use the following escalation ladder if a request needs additional visibility.
Level 1 · Frontline support
Email mail@spadeinc.in or raise a ticket from your dashboard. Provide order numbers, screenshots, and expected outcomes.
Level 2 · Production desk
Escalate via mail@spadeinc.in for schedule critical orders, machine downtime alerts, or inter-plant coordination.
Level 3 · Grievance officer
Contact mail@spadeinc.in with unresolved cases or policy disputes. We acknowledge within 48 hours and target closure in 15 days.
Visit or write to us
Dimenl Fabrication Studio
3rd FLOOR, #5, 4th Main Road, Mathikere
Bengaluru, Karnataka 560054, India
Visits are permitted only with prior confirmation.