Transparency about the small files that power Dimenl.

1. What are cookies?

Cookies are small text files stored on your device when you browse a website. They help us keep you signed in, remember preferences, and understand how Dimenl is used so we can improve reliability.

2. Cookies we use

Dimenl categorises cookies based on their purpose. Some are strictly necessary for the platform to function, while others are optional.

• Essential cookies keep you authenticated, maintain session security, and enable core features like checkout or uploading files. These cannot be disabled.
• Preference cookies store UI selections, recently viewed orders, and notification settings to personalise your workspace.
• Analytics cookies (e.g., privacy-centric product analytics) help us identify feature adoption, errors, and performance bottlenecks in aggregate.
• Support cookies power chat, ticketing, or embedded feedback forms that connect you with our team.

3. Third-party cookies and trackers

We partner with vendors that provide infrastructure, analytics, and communication services. They may set their own cookies in line with their privacy commitments.

• Hosting and CDN providers may log device information to defend against attacks and keep uptime high.
• Payment gateways use cookies or tokens to prevent fraud and remember safe devices.
• Analytics tools capture anonymised usage trends; we do not permit them to sell or repurpose Dimenl data.
• Embedded content (such as training videos or documentation portals) may set additional cookies governed by their respective policies.

4. Managing your cookie preferences

You can control non-essential cookies from the banner presented on your first visit or by adjusting browser settings at any time.

• Most browsers allow you to delete cookies, block third-party cookies, or receive alerts before storage occurs.
• Disabling certain cookies may impact experience—for example, you may need to sign in multiple times or lose saved filters.
• Incognito or private browsing modes typically clear cookies when the window closes.
• Enterprise administrators can request a dedicated consent mechanism tailored to their compliance programme.

5. Data retention and security

Cookies have defined lifespans. Dimenl sets expiry dates that match the purpose of each cookie and protects them with modern encryption protocols.

• Session cookies expire when you log out or close the browser; persistent cookies last between 1 day and 12 months.
• Sensitive data is never stored in cookies; we use opaque identifiers mapped to secure backend records.
• If suspicious activity is detected, we may revoke all sessions and require fresh authentication.

6. Updates and contact

We will update this Cookies Policy whenever we introduce new tools or change how tracking technologies operate on Dimenl.

• The “effective date” at the top of this page indicates the latest revision.
• Material changes will trigger a banner or in-app notification with the option to review new settings.
• Contact mail@spadeinc.in with questions or requests to audit cookies set for your workspace.