Dimenl Refunds & Cancellations
Custom builds are non-refundable, but quality is guaranteed.
Effective 01 February 2025 · Applies to all fabrication, finishing, and logistics orders.
Dimenl invests material, programming, and machine time for every approved order. Because each job is unique, we do not offer refunds. Instead, we focus on upfront validation, transparent communication, and swift corrective action if workmanship varies from agreed specifications.
1. Custom manufacturing is final sale
Every Dimenl order is built to your specific files and instructions. Once you approve a quotation and payment is received, production slots, raw materials, and partner capacity are reserved exclusively for you.
- Completed or in-progress jobs cannot be cancelled or refunded because output cannot be repurposed or restocked.
- Advance payments cover procurement, programming, and machine time planning that begin immediately after approval.
- Digital services (design for manufacturing reviews, nesting reports, file conversions) are also non-refundable once delivered.
2. Cancellation window before production
You may request cancellation only before a job enters production status inside your Dimenl dashboard.
- Submit cancellation requests by emailing mail@spadeinc.in or calling +91 86183 30778 with the order number.
- If the request is accepted, Dimenl will retain up to 20% of the order value to cover engineering work already completed.
- Orders with expedited lead times, special-order materials, or third-party tooling are immediately non-cancellable.
3. Quality concerns and rework eligibility
Instead of refunds, Dimenl offers rework or remake options when workmanship does not match approved specifications.
- Notify Dimenl within 48 hours of delivery and keep parts, packaging, and inspection notes intact.
- Provide dimensional reports, QC photos, or measurement evidence comparing delivered parts to the approved drawing.
- Dimenl will evaluate root cause within three business days and confirm if a rework, partial credit, or no action is applicable.
- If issues arise from incorrect files, missing tolerances, or uncommunicated usage conditions, rework may be billable.
4. Shipping damage or loss
For insured shipments arranged by Dimenl, we will coordinate with the logistics partner to file claims and remanufacture affected items.
- Damage must be noted on the carrier’s proof of delivery and documented with photos at the time of receipt.
- Claims without delivery-day evidence may be denied by carriers; prompt reporting protects your eligibility.
- If you arrange your own pickup or freight, liability transfers on handover and you must pursue the carrier directly.
5. Non-refundable charges
Certain fees are always non-refundable, even if a job is cancelled before manufacturing starts.
- Custom tooling, fixtures, and gauges ordered specifically for your programme.
- Material procured to unique specifications, finishes, or certifications that cannot be returned to suppliers.
- Regulatory testing, third-party inspections, or certification costs commissioned on your behalf.
- Payment gateway fees, forex fluctuations, or banking charges incurred during the transaction.
6. How to raise a complaint
We document every grievance and keep you informed until it is resolved. Provide sufficient detail so our quality team can act quickly.
- Email mail@spadeinc.in with subject “Refund/Rework Request – Order #DIMXXXX”.
- Attach CAD markups, dimensional reports, or inspection photographs to highlight the deviation.
- State if production must pause on open POs until the issue is closed; we will advise impact on future slots.
- Escalate unresolved cases to mail@spadeinc.in; see the Grievance Redressal Policy for timelines.