Payment Policy
Clear, predictable billing for every manufacturing run.
Effective 01 February 2025 · Applies to all Dimenl customers and authorised resellers.
This Payment Policy outlines how Dimenl invoices, collects, and reconciles funds for custom fabrication services. It should be read alongside our Terms & Conditions and Refunds Policy.
1. Accepted payment methods
Dimenl supports multiple payment options so procurement teams can align with internal policies while keeping production on schedule.
- Bank transfer (NEFT/RTGS/IMPS) – include the order number in the narration for faster reconciliation.
- Unified Payments Interface (UPI) for payments up to applicable regulatory limits.
- Major credit and debit cards, processed through PCI-DSS compliant gateways. Surcharges may apply for certain cards.
- Approved purchase orders with credit terms (subject to credit assessment and signed agreement).
- Wallet top-ups for rapid checkout; balances never expire and can be applied partially across orders.
2. Payment schedule
Unless otherwise agreed in writing, jobs require full advance payment before production scheduling or material procurement.
- Orders above ₹5,00,000 may qualify for milestone payments. Typical splits are 60% advance, 30% pre-dispatch, 10% post-delivery.
- Tooling, fixtures, and non-standard materials must be paid in full upfront.
- Credit terms (NET 15/30) are available to enterprise accounts upon signing a master services agreement and completing credit checks.
- Payments are considered complete only after they reflect in Dimenl’s bank account; screenshots alone are insufficient for release.
3. Pricing validity and adjustments
Quotes are valid for the duration mentioned on each proposal. After expiry, updated pricing may be issued to reflect market changes.
- If raw material prices shift by more than ±5% between quotation and payment, Dimenl reserves the right to revalidate pricing.
- Volumes, nested layouts, or process changes requested post-approval can lead to revised quotations.
- Discounts, credits, or promotional offers are non-transferable and must be consumed within the specified timeframe.
4. Taxes, invoices, and compliance
Dimenl issues GST-compliant invoices with HSN/SAC codes, place of supply, and billing references required for statutory filings.
- Provide accurate GSTIN, billing address, and authorised signatory details before the invoice is generated.
- International customers must supply import documentation and assume responsibility for duties, taxes, and customs clearance.
- Duplicate invoices or credit notes can be downloaded anytime from Wallet → Transactions.
5. Payment failures and chargebacks
We monitor transactions to prevent fraud and production delays.
- If a payment fails, retry using an alternate mode or contact your bank to whitelist Dimenl’s merchant account.
- Chargebacks or disputed payments will immediately pause associated orders until the matter is resolved.
- Unpaid invoices beyond agreed credit terms accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.
- Dimenl may withhold new dispatches or suspend access to the platform for accounts with overdue balances.
6. Refund exceptions
Dimenl generally does not issue refunds for custom manufacturing. Refer to the Refunds & Cancellations Policy for full details.
- If an advance was received but production has not begun, mutually agreed credits can be issued for future jobs.
- Double payments or excess remittances are adjusted against subsequent invoices or refunded within 10 business days after verification.