Help Centre
Answers before you even hit upload.
If something is missing, tell us at mail@spadeinc.in — we’ll update this page and get back to you.
This Help Centre captures common questions about ordering, payments, production, and logistics on Dimenl. Use it as a quick reference; our support desk is on standby for deeper dives.
Getting started
Upload files, invite your team, and configure your first quote.
Which file formats does Dimenl support?
Upload DXF, DWG, or SVG for sheet processes and STL or STEP for additive manufacturing. You can also attach drawings, PDFs, and BOMs as references.
Do I need CAD expertise to request a quote?
You should supply manufacturable geometry with tolerances and finishes. Our engineers can flag potential issues and recommend adjustments, but we do not create designs from scratch.
Can I collaborate with colleagues and vendors?
Yes. Invite team members into your workspace with view or approve rights. Activity logs and approvals remain traceable for audit purposes.
Ordering & production
Understand approvals, lead times, and quality checkpoints.
How are lead times calculated?
Lead times combine engineering review, machine queue, finishing, and dispatch buffers. Approving quotes earlier and batching similar parts helps secure faster slots.
What tolerances can Dimenl hold?
For laser-cut sheet metal we maintain ±0.2 mm on most geometries, and for FDM 3D prints ±0.3 mm or ±0.2% of the nominal dimension. Tighter tolerances require prior confirmation.
How does Dimenl ensure quality?
Every job receives an internal checklist, first-article inspection, and photographic documentation. We store QC data alongside each order for traceability.
Payments & invoices
Know how billing, GST, and credits work inside Dimenl.
Which payment modes are accepted?
We accept bank transfers, UPI, major credit/debit cards, and approved purchase orders with credit terms. Wallet credits can also be applied at checkout.
Are prices inclusive of taxes?
Quotes show the base manufacturing price. GST, duties, or freight are added based on the destination state and Incoterm during checkout.
Can I download invoices and statements?
Yes. Navigate to Wallet → Transactions for invoices, payment receipts, and credit memos. Finance teams can subscribe to monthly statements via email.
Shipping & aftercare
Track consignments, manage delivery exceptions, and request support.
How do I track an order after dispatch?
Tracking numbers appear in your order timeline with carrier links. We also send proactive notifications for pickup, in-transit scans, and delivery confirmations.
What if parts arrive damaged?
Photograph the packaging and parts, record the issue on the delivery challan, and contact mail@spadeinc.in within 24 hours. We will coordinate claims and remakes.
Do you store my files for repeat orders?
Yes, we archive approved revisions with build settings. You can reorder instantly or request us to purge files once statutory retention timelines end.